BAD CUSTOMERS WATCH OUT – There is the old saying that the customer is always right. This is a myth that I have always been opposed to. It should really be that the customer is King, but this doesn’t not imply that the customer is always right, far from it.
Ask any legitimate business owner what their business objective is, beyond the balance sheet, and they will tell you that it is to provide a first class service to ensure that the customer is completely satisfied and from this will garner recommendations.
We live in a world of information and we generally have very easy access to that information via the internet. There are many thousands of review websites available online, some with blanket information on all types of products and services and those who engage in providing information for a particular niche product range or services. These allow people, before engaging in a contract to purchase, to find out if what they are buying, and from whom, really lives up to the hype on the product or service website.
For one guy, Matt Stachel, of Feasterville, U.S.A, he had been stung by more than a few clients, has set up a website called Nastyclient.com. The idea is to allow contractors to publish their accounts of dealing with particularly nasty clients, both personal and commercial, so that other businesses will be able to avoid doing business with people or companies that are extremely difficult to work with and in the worst case scenarios refuse to pay for the work or products supplied.
The video above provides a full insight as to how it works, although I should point out that Matt makes a mistake in his presentation, when he refers to ‘Slander’; as the issue is in fact Libel – the spoken word under the Law is Slanderous and the written word is Libelous. Regardless of this minor error, Matt certainly has a good idea as there are many companies, around the world, that face immense difficulties from clients, and this would, if executed properly, allow business to fight back and warn other businesses against doing business with such clients.
I have visited their website but as yet it is not operational, it simply states a launch date in February 2013. It would be interesting to know if nastyclients.com will allow the clients to refute statements made and indeed give their own account of the situation. As with any information on the internet it is only truly useful when you have both sides of the equation to consider and if this is the case with nastyclients.com then I am sure it is one website that could produce an awful lot of interest.